Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

Ameritas • Lincoln, NE

6d

About The Position

Ameritas is hiring Customer Service Representatives for its Group dental and vision insurance division. This is an inbound call center role focused on exceeding customer expectations and building customer loyalty. Representatives communicate with providers and insured members about eligibility verification, plan provisions, claim status, and other relevant information. The position may be performed in-office in San Antonio, Texas, or remotely from Texas, and the class starts January 11, 2027.

Requirements

• High school diploma or equivalent.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Demonstrate initiative when assessing situations.
• Proficient use of computer systems and keyboarding skills.

Nice To Haves

• 0–2 years of related experience; contact center, customer service, dental office, and/or insurance experience is highly preferred.

Responsibilities

• Communicate by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Document customer inquiries and related customer data electronically.
• Assist service teams with back-office support functions.
• Protect the confidentiality of plan participants and policyholders in compliance with privacy policies and procedures.
• Support department goals by achieving established service standards and metrics.

Benefits

• 401(k) retirement plan with company match and quarterly contribution.
• Tuition reimbursement and assistance.
• Incentive program bonuses.
• Thrive Days (personal time off).
• Paid time off (PTO).
• Medical, dental, and vision health benefits.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.
• Matching donations program.
• Paid volunteer time (8 hours per month).
• Paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder, and pet care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED