Représentante au service à la clientèle/ Bilingual Customer Service Representative

Bunzl Canada•Cambridge, ON

22h•Onsite

About The Position

The Customer Service Representative plays an essential role in our company, striving to meet and exceed expectations by supporting our clients to help them leverage their business. This requires interaction and collaboration with our clients via phone and digital tools. Providing prompt responses, resolving issues, placing orders, and offering product substitutions for upselling and cross-selling to help our clients gain an advantage. This role is a direct link to creating an exceptional experience to encourage repeat business. As a Customer Service Representative, you will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Requirements

Minimum 1-2 years previous customer service experience.
Proficient in dealing with escalated customer service situations.
Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
Solid crisis management, problem solving, administrative and organizational skills required.
Consultative selling skills.
Fast learner with initiative and a great work attitude.
Ability to handle high volume calls, and a fast-paced environment.
Strong Computer Skills, including Microsoft Office and Windows based software.
Excellent verbal and written communication skills in English.
Fast data entry skills.

Responsibilities

Provide our clients with high level customer service meeting/exceeding their needs.
Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
Support customers on our online ordering eComm system.
Full cycle sales order processing: sales order, credit approval, invoicing and filing.
Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
Respond in an efficient and timely manner to inquiries and requests relating to our various products.
Provide customers with simple quotes.
Maintain current knowledge of all promotions.
Related duties involving customer service contact, via telephone, email, fax or regular mail.
Must be able to work with minimal supervision, while being proficient and working in a team environment.