Customer Service Representative

CENTRAL NATIONAL GOTTESMAN INC•Austin, TX

20d•$40,000 - $60,000

About The Position

Customer Service Representatives support Sales, operations, and customers by executing orders accurately, communicating proactively, and reinforcing Lindenmeyr’s reputation for reliability, responsiveness, and service excellence. The role emphasizes a customer-first approach, close partnership with Sales, dependable order execution, effective use of internal processes, teamwork, and continuous improvement. Performance is assessed through day-to-day execution, behavioral consistency, and contributions to team and customer success. Semi-annual performance reviews consider responsiveness, follow-through, order accuracy, communication, process adherence, customer retention and satisfaction, attendance, reliability, professionalism, adaptability, initiative, ownership, and collaboration. Reviews are intended to provide constructive feedback, recognize accomplishments, identify development opportunities, and support employee growth and success.

Responsibilities

Answer inbound calls in a timely and professional manner.
Act as an extension of the Sales team and support customer onboarding and key initiatives.
Proactively communicate order status, pricing, and lead times; promptly flag risks and customer concerns.
Respond promptly and professionally, own requests through resolution, explain delays and next steps clearly, and maintain a solution-oriented mindset.
Verify items, specifications, and descriptions for direct and warehouse orders internally and with the mill before processing.
Ensure correct pricing, quantities, and delivery details; follow internal and vendor processes; and maintain accurate documentation and invoicing.
Use ERP, CRM, and workflows consistently.
Communicate clearly across departments and escalate issues with solutions.
Manage workload effectively and support team coverage.
Promote collaboration, identify process improvements, and adapt to change.