Customer Service Representative, Casual

LCBO•Mississauga, ON

9d•Onsite

About The Position

This is an onsite role. We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service. If you are customer-focused and have experience establishing procedures to ensure client satisfaction, then this is the role for you! Provide professional support to customers by phone, email, and in-person interactions. Handle inquiries, resolve complaints, and ensure customer satisfaction. Process and manage customer order, invoices, returns, and refunds. Maintain accurate and up-to-date records in our systems. Assist with general office responsibilities, including filing, data entry, and reconciliations. Prepare reports and other administrative documents. Collaborate with team members to improve office operations and customer service strategies. Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability. This job is part of a union, requiring payment of union dues, which is currently 1.35% of your gross earnings. We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more. There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Requirements

High school diploma required
Proficiency in Microsoft Office Suite (Word, Excel (can maintain complex spreadsheets) and Outlook)
Experience in a customer service and administrative role
Experience interpreting and responding to customer requests
Proficiency in establishing procedures to ensure client satisfaction
Experience documenting customer issues in detail
The ability to lift and carry weights up to 40 lbs (18 kgs).

Nice To Haves

additional education or certifications

Responsibilities

Provide professional support to customers by phone, email, and in-person interactions.
Handle inquiries, resolve complaints, and ensure customer satisfaction.
Process and manage customer order, invoices, returns, and refunds.
Maintain accurate and up-to-date records in our systems.
Assist with general office responsibilities, including filing, data entry, and reconciliations.
Prepare reports and other administrative documents.
Collaborate with team members to improve office operations and customer service strategies.