Customer Service Representative (Casual) (3) (NU 29.26)

Norfolk County•Simcoe, ON

13d•Onsite

About The Position

To provide high quality, friendly, convenient, accessible and efficient service by delivering a wide range of information and transactional services. The incumbent(s) will be required to perform a variety of switchboard, reception, administration and customer-focused activities at various locations operated by the County, as required. Act as a general ambassador for Norfolk County, providing assistance to customers accessing a wide range of municipal services. Provide information and services in response to customer inquiries via phone, email, or in person.

Requirements

Minimum two (2) year diploma in public administration, business, office administration or related fields
Plus a minimum of 2 years current related customer service experience
Computer expertise in Microsoft Office Suite, including Word, Excel and Outlook.
Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

Nice To Haves

Knowledge of point of sale and switchboard operations would be considered an asset.
Experience with municipal government and a broad understanding of the services offered by all levels of government would be considered an asset.
Knowledge of department specific software including Diamond/Great Plains would be considered an asset.

Responsibilities

Provide property tax services including processing tax payments, issuing receipts, providing forms, answering inquiries relating to billing, collection and penalty and interest procedures.
Provide license issuance for lottery licenses, municipal licences, marriage licenses, burial permits and dog tags.
To provide collection and issuance of permits, fees and fines including burn permits, building permit fees, planning application fees, rental fees, parking and by-law fines etc.
Act as Deputy Division Registrar for the issuance of Marriage Licenses and Death Certificates.
To operate a point of sale terminal to process complete payment transactions including receiving money, making change, issuing and balancing receipts, preparing documentation and making bank deposits.
To maintain a strong knowledge of County services, service issues, department/division structures and responsibilities as well as a general knowledge of provincial and federal government services.
To provide records management assistance and related administrative duties including but not limited to routine correspondence, incoming and outgoing mail and courier, coordinated advertising program and billboard signage requests, asset management tracking, promotional materials for front counter use and new resident packages.
Communicate appropriate information and/or instructions to departments and field personnel using client relationship management software and/or Work Orders/SharePoint, email and telephone.
Redirect inquiries of a more complicated nature to the appropriate area for technical expertise to ensure customer satisfaction.
To open and close front-counter facilities, maintain security and report maintenance deficiencies as required.
To perform other duties as assigned.