Customer Service Rep(05023) - 11125 Park Blvd

Domino's Franchise•Seminole, FL

2d•Onsite

About The Position

The Customer Service Representative serves customers in person and over the phone, processes orders, prepares food, and helps keep the store and equipment clean. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop within Domino’s, including potential career progression into management or franchise ownership. Work may involve busy periods, varying weather during outside tasks, a wide range of in-store temperatures, food odors and cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform work involving standing, short-distance walking, frequent reaching and hand use, and occasional crouching or squatting.
Ability to lift and handle deliveries weighing up to 50 pounds and stock items on shelves up to 72 inches high.
Ability to push or pull trays on a dolly, carry supplies, and occasionally navigate stairs or climb a ladder.
Ability to distinguish hot and cold surfaces and perform tasks requiring near and mid-range vision, depth perception, talking, and hearing.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Follow food and portion control, hygiene, and food-safety practices.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate store equipment.
Move and stock ingredients from deliveries to storage, work areas, and the walk-in cooler.
Take inventory and complete related paperwork.
Communicate with customers and coworkers to process orders.
Unload deliveries and stock supplies.
Use a computer keyboard or touch screen to enter orders.
Remove trash and perform other outside tasks as needed.
Perform tasks such as changing prices on signs, washing walls, and maintenance when needed.