Customer Service Representative

Doodie Calls, Inc.•Conroe, TX

24d•$15 - $18•Onsite

About The Position

Doodie Calls LLC is the premier portable sanitation service provider; known for delivering efficient and reliable service. We believe that each staff member plays a vital role in our success, and we foster an environment of mutual respect. Our goal is to see our employees thrive and grow, as their success is our success. Whether in the field of in-office, our dispatch team, district managers and office manager are consistently available to provide support and guidance. We believe in the power of collaboration and mutual support. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues, and maintaining customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and a strong work ethic.

Requirements

Proven customer support experience or experience as a client service representative, minimum of 2 years preferred
Good communication, interpersonal skills, presentation and active listening skills
Customer oriented and able to adapt/respond to different types of characters
Strong problem-solving abilities
Proficiency in Microsoft Office and CRM software
Bilingual: Fluent in English and Spanish (preferred)
Demonstrates a knowledge of Company Rules & Regulations, and makes sure facility remains in compliance with regulatory agencies
Attention to detail
Ability to multi-task, prioritize, and manage time effectively
Ability to work independently and as part of a team
Self-motivated / self-starter
Positive attitude
Able to follow directions
Ability to work in a fast-paced environment
Hard worker, punctual and reliable

Nice To Haves

Bilingual: Fluent in English and Spanish

Responsibilities

Handles inbound and outbound calls
Respond to customer inquiries and complaints in a timely and professional manner
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
Provide product and service information to customers
Collaborate with other departments to ensure customer needs are met
Identify opportunities to improve customer service and make recommendations to management
Keep records of customer interactions, process customer accounts, and file documents