Customer Service Representative
Pest Management Systems Inc•Greensboro, NC
•$16 - $18•Onsite
About The Position
The Customer Service Representative (CSR) is responsible for providing exceptional service to customers while supporting the daily operations. This role serves as the primary point of contact for customers by answering calls, scheduling services, addressing questions, and coordinating with technicians to ensure efficient and timely pest control services.
Requirements
- High school diploma or equivalent required; experience may be considered in lieu of diploma
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to handle multiple tasks and prioritize effectively
- Basic computer skills including email, spreadsheets, and scheduling software
Nice To Haves
- Previous customer service or office administrative experience preferred
- Experience in scheduling, dispatch, or service-based industries is a plus
Responsibilities
- Answers incoming phone calls, emails, and online inquiries from customers
- Provides accurate information about pest control services, pricing, and service schedules
- Addresses customer questions, concerns, and service issues in a professional and courteous manner
- Maintains a positive and helpful attitude to ensure excellent customer satisfaction
- Schedules pest control services, inspections, and follow-up appointments
- Coordinates technician routes and schedules to maximize efficiency
- Communicates schedule updates, cancellations, and changes to technicians and customers
- Notifies customers of technician delays, reschedules, or service updates when necessary
- Enters and maintains accurate customer information in company software systems
- Processes service agreements, work orders, and service notes
- Assists with billing inquiries, payment processing, and account updates
- Maintains organized digital and physical records
- Communicates daily with technicians regarding service schedules, customer concerns, and job updates
- Assists with routing adjustments due to technician absences, weather events, or service changes
- Supports office operations and assists other team members as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
