Customer Care Representative

TBK Bank, SSB • Brighton, CO

5d • $17 - $23

About The Position

TBK Bank, a subsidiary of Triumph, is seeking a friendly and motivated customer service representative for its call center. The representative assists customers by phone and email, answers questions, and provides support for banking needs. The role involves customer interactions in a fast-paced environment and collaboration with a supportive team. Saturday hours are scheduled for a few hours in the morning.

Requirements

• High school diploma or equivalent.
• Strong communication and active listening skills.
• Comfort working on the phone for extended periods.
• Positive attitude and team-first mindset.
• Ability to remain calm under pressure and manage multiple tasks.
• Basic computer skills and ability to learn new systems quickly.

Nice To Haves

• 1–2 years of call center experience preferred.
• Banking experience is a plus, but not required.

Responsibilities

• Answer incoming calls and emails professionally and empathetically.
• Listen to customer concerns and provide helpful solutions.
• Assist customers with account opening and banking inquiries.
• Promote TBK Bank products and services when appropriate.
• Inform management of unusual or recurring issues.
• Comply with bank policies and regulatory requirements.
• Suggest service and process improvements.
• Prepare and maintain accurate customer records.
• Participate in ongoing training and development.
• Work scheduled Saturday hours, either 9 AM–1 PM CST or 8 AM–12 PM MTN.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED