Customer Care Representative

OmniMax • Phoenix, AZ

6h

About The Position

The Customer Care Representative is the primary point of contact for customers, supporting order management, customer communication, and account support in a manufacturing environment. The role partners with sales, production, operations, and logistics teams to support accurate order processing, timely delivery updates, and responsive customer service. This is not a call center position. The role is suited to someone experienced in supporting B2B customers in manufacturing, industrial, building products, distribution, construction products, or a related environment, with experience in customer relationships, order entry, and operational coordination.

The position also supports general office activities, including greeting visitors and day-to-day administrative needs, and contributes to continuous improvement in customer satisfaction and operational efficiency. It operates in an industrial manufacturing environment and may involve exposure to varying temperatures, loud noise, dust, fumes, oil, or other outdoor elements. Regular standing, walking, and sitting for extended periods are required. The work may also involve climbing stairs or ladders, squatting, operating machinery, lifting up to 50 pounds, and wearing required PPE. No travel is required. The full-time position may require overtime, including nights and weekends.

Requirements

• High school diploma or GED.
• Three to five years of customer service, order management, account support, or customer operations experience.
• Experience supporting B2B customers in manufacturing, industrial, distribution, construction products, or a related environment.
• Strong customer communication and relationship-building skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication skills.
• Problem-solving and multitasking skills.
• Attention to detail.
• Ability to promote teamwork among peers.
• Ability to answer a high volume of calls and/or emails daily.
• Intermediate proficiency in Microsoft Office Suite.

Nice To Haves

• Experience with Oracle.
• Experience with SAP.
• Experience with Salesforce or similar CRM platforms.

Responsibilities

• Process customer orders received by email, EDI systems, and occasional phone inquiries.
• Enter and maintain accurate order information in company ERP systems.
• Serve as a primary customer contact for product availability, order status, lead times, shipment schedules, and pricing inquiries.
• Proactively communicate order updates, delivery changes, and expected ship dates to customers.
• Coordinate with production, operations, inventory, and shipping teams to meet customer expectations.
• Research and resolve customer inquiries in a timely and professional manner.
• Maintain accurate customer records and account activity in Oracle, Salesforce, or other business ERP systems.
• Build and maintain positive customer relationships while providing responsive service.
• Assist with general office support, including greeting visitors and supporting daily administrative needs.
• Support continuous improvement efforts to enhance customer satisfaction and operational efficiency.

Benefits

• Medical, dental, and vision insurance plans for employees and dependents.
• Health care and dependent flexible spending plans.
• Wellness program, including diabetes prevention, condition care, preventive care, and an annual flu shot.
• Free life and AD&D coverage, with supplemental coverage options.
• Employee assistance programs focused on mental health.
• Competitive compensation.
• 401(k) retirement savings with employer match.
• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED