Customer Care Representative

Coca-Cola Bottling Company High Country • Rapid City, SD

11d • Onsite

About The Position

Coca-Cola Bottling Company High Country is a family-owned, regional bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming. Founded in 1956, the company honors its core values of Honesty, Integrity, Trust, and Respect by encouraging team members to develop, grow, and serve. The Customer Care Representative, as part of the Business Support Services Team, is primarily responsible for providing effective customer service to both external and internal customers by utilizing excellent knowledge of Company products and programs, as well as team members within the Business Support Services Department. This role involves dispatching service and sales calls, paging drivers, answering a multi-line telephone, routing calls, and performing other administrative tasks as assigned.

Requirements

• High School Diploma or GED
• At least one year experience in a customer service position or combination of education and experience providing the required skill and knowledge for successful performance.
• Ability to answer multi-line telephone.
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets.
• Ability to multi-task.
• Adaptability – Ability to adapt to change in the workplace.
• Communication – Ability to effectively, clearly and concisely communicate verbally and in writing.
• Enthusiasm – Ability to bring energy to the day to day as well as long-term tasks and plans.
• Reliability – Demonstrate regular attendance and availability to staff and management.
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly.
• Organization – Must be detail oriented and able to multitask.
• Confidentiality – Must maintain the highest level of confidentiality.
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

Responsibilities

• Pleasantly answer multi-line phone and refer telephone calls to ensure accurate and timely communications.
• Communicate messages via paging, redirecting to voice mail, or email, as appropriate.
• Log, process and dispatch sales and service calls.
• Open and close lobby and general office windows based on established daily schedule.
• Courteously greet customers and visitors, determine their needs, contact appropriate company personnel, and direct the customer/visitor to the appropriate person, office or area.
• Process and scan daily checks.
• Process Equipment Service tickets, add and remove equipment and transfer equipment on customer accounts.
• Process walk-in sales.
• Open, sort and distribute mail; sort and distribute fax communications.
• Prepare outgoing mail as needed using USPS, Fed Ex, or internal truck mail.
• Balance the cash box for invoices created in the front office.
• Process Purchase orders and dunnages for Operations.
• Dispatch orders for warehouses company-wide.
• Order office supplies, business cards, and ink for Sales Centers.
• Order and distribute uniforms.
• Prepare all donations according to donation procedure.
• Tell sell for Armada coffee business.
• Backup for vault teller.
• Perform administrative tasks for other departments.
• Communicate with co-workers, management and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Conform with all safety rules and use all appropriate safety equipment.
• Work with all levels of company employees as a team striving to achieve common goals.

Benefits

• Hourly pay of $20.00 per hour
• Robust benefits package including 100% paid employee health, dental and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED