Customer Care Representative

Columbia Memorial Hospital • Astoria, OR

1d

About The Position

The Customer Care Representative (CCR) accurately registers patients for outpatient services and inpatient admissions and schedules patients. The role also verifies insurance, collects co-pays, and uses knowledge of the organization to assist patients as needed.

CMH Caregivers contribute to CMH’s success by providing exceptional service that is respectful, compassionate, and customized to individual needs, anticipating and exceeding expectations. CCRs perform assigned duties in a fast-paced, dynamic environment and may need to move between tasks and exercise independent judgment.

Requirements

• High school diploma or equivalent experience/education.
• Strong communication, organizational, and problem-solving skills.
• Ability to flow between tasks and exercise independent judgment as needed.
• Working knowledge of general office equipment, including a computer, fax, scanner, and multi-line phone system.
• Ability to type accurately with minimal errors, including 10-key typing.
• Patience, attentiveness, clear communication, excellent time management, and a calming presence.
• Attention to detail and ability to perform accurate data entry.

Nice To Haves

• Knowledge of medical terminology.
• Experience in the healthcare field.

Responsibilities

• Accurately register patients for outpatient services and inpatient admissions.
• Schedule patients.
• Verify insurance.
• Collect co-pays.
• Assist patients using knowledge of the organization.
• Perform assigned duties in a fast-paced, dynamic environment, moving between tasks and exercising independent judgment as needed.
• Provide respectful, compassionate service customized to individual needs.

Benefits

• Eligible for CMH employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED