Customer Service Representative - Insurance

AAA•San Antonio, TX

11d•$23 - $25•Remote

About The Position

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for its Insurance Call Center. The role supports AAA members by answering inbound calls about memberships, providing personalized solutions, and recommending products and services. Representatives work in a fast-paced, member-focused environment, using multiple systems while listening, multitasking, and resolving issues. The position is remote and requires residence in Texas, a dedicated quiet workspace, a suitable wired internet connection, and reliable participation in virtual meetings and training. The company provides a computer and partial internet reimbursement. The role includes approximately four months of full-time virtual training, with shifts scheduled Monday through Friday between 9:00 a.m. and 9:00 p.m. and occasional Saturdays between 9:00 a.m. and 7:00 p.m.; a weekday off is provided when Saturday is scheduled. After training, full-time shifts are scheduled Monday through Friday between 9:00 a.m. and 9:30 p.m. and every Saturday between 9:00 a.m. and 7:15 p.m., with one weekday off each week. Starting pay is $23.00–$25.00 per hour. English/Spanish fluency may earn an additional $1.00 per hour after an assessment.

Requirements

Prior customer service experience.
Excellent written, verbal, and listening communication skills.
Ability to multitask and navigate computer systems in real time.
Flexible, can-do mindset and willingness to adapt to change.
High school diploma or GED.
Ability to pass a background check and drug screening.
Must reside in Texas.
Dedicated, quiet workspace without interruptions.
Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted.
Internet connection with at least 50–100 Mbps download and 10 Mbps upload.
Ability to maintain productivity and confidentiality in a remote setting.
Availability during the stated business hours and flexibility for possible shift adjustments.

Nice To Haves

Recent call center experience.
Spanish fluency; an assessment is provided for the additional bilingual pay.

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships.
Deliver personalized, proactive solutions and recommend products and services.
Communicate with members in a friendly, problem-solving manner.
Think critically and quickly to resolve issues in a non-scripted environment.
Navigate multiple systems and tools while actively listening and multitasking.
Maintain a positive, adaptable attitude in a fast-paced and evolving environment.
Participate in ongoing coaching and development.
Attend virtual team meetings and training sessions.

Benefits

Medical, dental, and vision coverage.
401(k) savings plan with company match and pension.
Tuition assistance.
Floating holidays.
PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Company-provided computer and partial internet reimbursement.
Growth and advancement opportunities.