Customer Service Representative - AT&T

OneTouch Direct • Tampa, FL

1d • Onsite

About The Position

Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience. As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.

Requirements

• Strong verbal communication and interpersonal skills.
• A customer-focused mindset and passion for helping others.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Proficiency in computer applications and systems.
• High School Diploma or equivalent is required.

Nice To Haves

• Previous experience in customer service or call center preferred but not required.

Responsibilities

• Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
• Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.
• Document customer interactions and maintain accurate records to ensure continuity of service.
• Educate customers about services and promotions to enhance their experience.
• Collaborate with team members to improve overall service delivery and customer satisfaction.

Benefits

• Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!
• Classroom training, plus ongoing support for your success!
• Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Health Care Plan (Medical, Dental & Vision)
• Diverse, welcoming culture with Employee Resource Groups
• Refer a friend and earn up to $2,000 per person!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED