Customer Service Representative

Caliber Holdings • Cerritos, CA

1d

About The Position

Caliber Collision is hiring a Customer Service Representative to perform a range of customer service and service-center duties. The role includes welcoming customers and providing exceptional service to internal and external customers, monitoring scheduled work volume and recommending adjustments to load levels when needed, and coordinating rental car and towing companies to provide one-stop service. The representative also maintains knowledge of insurance partner requirements related to authorizations, billing, and load-level processes.

The position offers $22–$24 per hour. Caliber describes career growth opportunities, hands-on experience in a production shop, and ongoing career training in leadership skills and new technologies.

Requirements

• At least 1 year of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office Suite.
• Ability to manage competing priorities and adapt to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work collaboratively.
• Must be eligible to work in the U.S. with no restrictions.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume scheduled for the center and recommend load-level requests when necessary.
• Coordinate rental car and towing companies to provide one-stop service to customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load-level processes.

Benefits

• Medical, dental, and vision coverage immediately upon eligibility, beginning on day one.
• Industry-comparable pay, paid weekly.
• Eligible for overtime.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities, with promotion from within.
• Hands-on experience within a production shop.
• Consistent career training in leadership skills and new technologies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed