Customer Service Representative
About The Position
Uline is seeking a Customer Service Representative for its Pennsylvania Branch in Allentown, Pennsylvania. The role focuses on building customer relationships, providing solutions, and delivering customer service. Uline provides hands-on training, ongoing support, and tools to help representatives develop their skills and grow their careers. Representatives process orders, make product recommendations, respond to account inquiries, and answer questions about products, pricing, and shipping. They communicate with customers by phone, email, and chat, help customers use Uline’s website and online ordering, and recommend solutions based on customer needs. The position is on-site.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders and handle account inquiries using company technology.
- Make product recommendations and recommend solutions based on customer needs.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers by phone, email, and chat.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- First-class fitness center and three miles of maintained walking trails.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
