Administrative Support

Aston Carter•Enfield, CT

2d•Onsite

About The Position

This in-person Customer Service Representative role provides front-line administrative support by handling high-volume inbound calls, addressing customer inquiries, and resolving issues related to orders, invoices, and payments. The position requires a professional phone presence, strong computer skills, and the ability to manage multiple tasks in a fast-paced office environment. The role is based on-site in Enfield, CT, and remote work arrangements are not available.

Requirements

1 to 3 years of office experience, including customer-facing or administrative responsibilities.
High-quality communication skills, including excellent verbal and written communication.
Strong typing and data entry proficiency with a high degree of accuracy.
Working knowledge of Microsoft Excel, Word, and Outlook.
Ability to handle multiple tasks and manage high-volume calls effectively.
Detail-oriented approach with strong organizational skills.
Ability to learn and effectively use customer service software and internal systems.
Basic reading, writing, and arithmetic skills.
High school diploma or equivalent.
1 to 3 years of related experience in customer service, call center, or similar roles.

Nice To Haves

Experience in the customer service industry is preferred.
Experience in the refuse industry is preferred.
Customer service–oriented mindset with a focus on delivering a positive customer experience.
Comfort working in a call center or high-volume customer contact environment.
Strong computer literacy and familiarity with common office software.
Ability to remain highly organized and detail-focused in a fast-paced setting.
Interest in career growth opportunities in areas such as sales, billing, or dispatch.

Responsibilities

Answer inbound phone calls and respond promptly and professionally to customer requests.
Provide accurate service information to customers and assist them with questions about products, services, orders, and invoices.
Identify, research, and resolve customer issues using computer systems and internal resources.
Follow up on customer inquiries that cannot be resolved immediately to ensure timely resolution.
Research billing issues and investigate misapplied payments to ensure accurate account records.
Transfer customer calls to the appropriate staff or department when needed to address specific concerns.
Complete call logs, records, and reports accurately to document customer interactions and outcomes.
Sell services and enter customer orders into the computer system with high attention to detail.
Recognize patterns and trends in customer calls and notify supervisors of recurring issues or opportunities for improvement.
Recommend process improvements to enhance customer satisfaction and operational efficiency.
Provide training and support to newer customer service employees as needed.
Maintain reasonable, regular, and punctual attendance in accordance with company policies and applicable regulations.
Adapt to changing duties and responsibilities based on evolving business needs.
Maintain a professional company image through all phone and customer interactions.