Customer Service Representative - Call Center
About The Position
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. The Customer Service Representative obtains client information by answering telephone calls and emails, making OB calls in response to an inquiry for information, and interviewing clients while verifying information. This role determines client eligibility by comparing client information to established guidelines, schedules clients for Employment and Training Program Orientations, and refers clients to third-party workforce services providers. The representative informs clients by explaining procedures, answering questions, and providing information. They maintain an accurate written record of the transaction, maintain communication equipment by reporting problems, and improve quality results by adhering to standards and guidelines, recommending improved procedures. Updates job knowledge by studying new programs and participating in employment and training discussions. Other duties as assigned.
Requirements
- HS Graduate or GED required
- 6 months or more experience in customer service, preferably in a Call Center environment, required
- Strong written and Verbal Communication skills
- Phone Skills
- Listening
- Data Entry Skills
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking
Nice To Haves
- some college or undergraduate degree is a plus
- Workforce or other Human Services experience is a plus
Responsibilities
- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
- Determines eligibility by comparing client information to established guidelines
- Schedules clients for Employment and Training Program Orientations available locally to their area of residence
- Refers clients to third party workforce services providers
- Informs clients by explaining procedures; answering questions; providing information
- Maintains an accurate written record of the transaction following established guidelines
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new programs that become available; participating in employment and training discussions
- Other duties as assigned
Benefits
- All your information will be kept confidential according to EEO guidelines.
- extensive learning opportunities
- networking programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
