Customer Service Representative
About The Position
The Customer Service Representative serves as a primary customer contact and supports the commercial order cycle from inquiry and quotation through order entry, delivery follow-up, and export documentation. The role requires responsive communication, accurate recordkeeping, and effective coordination with internal departments. The position works collaboratively in an office and manufacturing-support environment and may require additional hours when business needs require. The employee must protect confidential and commercially sensitive information. Candidates must be at least 21 years old, be a U.S. Person, and be able to pass the ATF background check. Candidates must also complete a satisfactory background check and pass a drug screen prior to employment.
Requirements
- High school diploma or GED required.
- At least 1–2 years of customer service, sales support, order management, or related administrative experience.
- Strong written and verbal communication skills with a professional, customer-focused approach.
- Excellent organization, follow-through, accuracy, and attention to detail.
- Ability to manage multiple priorities and coordinate effectively across departments.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
- Ability to learn and use MRP/ERP and other business systems.
- Ability to review purchase orders, pricing, specifications, and customer requirements.
- Must be a U.S. Person: U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee.
- Must be at least 21 years old.
- Able to pass the ATF background check.
- Must complete a satisfactory background check and pass a drug screen prior to employment.
- Must protect confidential and commercially sensitive information.
Nice To Haves
- Associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field.
- Experience in manufacturing, aerospace, defense, or another regulated environment.
- Experience with quotation preparation, sales order entry, document control, or export-support documentation.
- Working knowledge of Excel filters, formulas, and pivot tables.
- Experience handling confidential customer, pricing, order, or compliance information.
Responsibilities
- Respond to customer inquiries and provide clear updates on quotations, orders, delivery schedules, changes, and product availability.
- Prepare quotations and coordinate required pricing, lead-time, technical, and commercial inputs.
- Review, enter, and maintain customer orders in the MRP/ERP system, including approved changes and supporting documentation.
- Coordinate with Sales, Planning, Production, Shipping, Finance, and Trade Compliance to resolve order, scheduling, shipment, invoicing, and documentation issues.
- Support export-controlled orders by collecting required customer documents and preparing information for export-license requests in accordance with company procedures.
- Maintain accurate and organized records for quotations, orders, customer communications, and export-support documentation.
- Support reporting, audits, process improvements, and other department needs as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
