Customer Service Rep(04862) - 200 S. Spring Garden St

Domino's Franchise•Carlisle, PA

2d•Onsite

About The Position

The Customer Service Representative (CSR) serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling cash, and preparing food. The role includes making high-quality pizzas, food preparation and portion control, upselling, maintaining hygiene and food safety, stocking ingredients, inventory and paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop and advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone, to process orders.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the described physical activities, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching or squatting, and continuous reaching and hand use.
Ability to work in varying and sometimes adverse weather conditions and in areas with temperatures ranging from 36 degrees in the cooler to 90 degrees and above.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders in person and over the phone, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality Domino’s pizzas and other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
Operate store equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily, and perform general cleaning duties.
Communicate with customers and coworkers to process orders.
Perform outside tasks such as removing trash.