Customer Service Representative

THE RITESCREEN COMPANY•Export, PA

25d•Onsite

About The Position

RiteScreen, the industry leader in window and door screen solutions, is seeking a Customer Service Representative to join our exceptional team in Export, PA. This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data-driven decisions, cross-functional collaboration, and continuous improvement initiatives. If you’re a polished professional who thrives on problem-solving, building strong relationships, and delivering service that wows, we’d love to meet you. In this dynamic, fast-paced role, you’ll not only process orders and support customers but also help shape how we serve them. Your analytical thinking, communication skills, and judgment will make a real impact on both our customers and our business.

Requirements

3–5+ years of customer service experience, ideally in a B2B or manufacturing environment
Proven ability to balance client satisfaction with business goals
Strong Excel, CRM, and ERP system skills — you know your way around data and reporting
Excellent communication and problem-solving abilities
Confidence in managing escalated issues with professionalism and tact
Comfort collaborating across departments to deliver exceptional results
A continuous improvement mindset and commitment to excellence

Responsibilities

Managing complex customer orders and inquiries with accuracy and professionalism
Serving as the go-to point of contact for key accounts and high-touch clients
Using data and reports to uncover trends, forecast needs, and recommend improvements
Supporting leadership with customer and sales analytics that drive smart decision-making
Coordinating projects across multiple departments to ensure seamless execution
Mentoring team members and promoting best practices in customer engagement
Applying sound judgment to pricing adjustments, incentive offers, and escalated issues