Customer Service Rep(09428) - 15127 Main Street East, Suite 105

Domino's Franchise•Sumner, WA

4d•Onsite

About The Position

The Customer Service Representative greets customers, answers phones, takes orders, prepares pizza, and provides customer service. The role also includes operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position pays $17.13 to $19.00 per hour, plus tips. Paid sick leave is provided under Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits. The work involves standing for most tasks, frequent reaching and hand use, repetitive food-preparation activities, and handling supplies. Bulk deliveries may require unloading and stocking cases weighing up to 50 pounds. The role may involve exposure to temperature changes, hot surfaces, sharp edges, mechanical parts, food odors, and cornmeal dust. The description also includes duties and requirements for driver or store-management team members; these are additional to the general store-team-member description and include delivery duties.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and the ability to make precise, rapid movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and perform frequent reaching and hand-use activities.
Ability to lift and stock cases weighing up to 50 pounds, carry supplies and pizza dough trays, and push or pull trays on dollies.
For driver positions: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle usable for deliveries; map-reading and address-finding skills; and ability to navigate adverse terrain, including multi-story buildings and stairs.

Responsibilities

Greet customers and provide customer service.
Answer phones and communicate with customers and co-workers to receive and process orders in person and over the phone.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members in driver positions: deliver products by car to customers, and deliver flyers and door hangers.
For team members in driver positions: navigate delivery locations and carry products to customers.