Customer Service Representative

Steel Partners • Anderson, SC

1d

About The Position

A JPS Customer Service Representative provides a world-class commercial experience for customers. The role involves sharing product and service information, answering questions, quoting product lead times, minimum order quantities and pricing, entering purchase orders, and resolving customer issues accurately and efficiently. The representative learns the product line and common customer concerns, as well as the JPS AS400 system, and follows Standard Work and JPS procedures, guidelines, and policies.

The role manages customer communications and orders, coordinates with internal teams and shipping providers, maintains organized notes and customer profile information, and follows up to ensure issues are resolved. The representative also works toward customer service team sales targets and participates in process improvement teams. Other responsibilities may be added to the role.

Requirements

• Experience as a Customer Service Representative.
• Strong communication, listening, and phone skills.
• Proficient written communication.
• Ability to adapt to a fast-paced environment and manage time effectively.
• Ability to learn adaptively and work as a self-starter.
• Preparedness to handle a constant flow of emails and messages from customers and team members.
• Ability to work occasional overtime as needed.
• Passion for providing outstanding customer service and a friendly, positive attitude.

Nice To Haves

• A 2- or 4-year degree is preferred.

Responsibilities

• Answer customer questions, assist with order modifications, and resolve customer issues or concerns in a friendly and professional manner.
• Work with internal teams and customers to create and provide solutions.
• Coordinate and work closely with the logistics team and shipping providers.
• Keep detailed notes of customer interactions and provide follow-up as needed.
• Manage incoming phone calls and emails.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with accounts through open, frequent, and interactive communication.
• Meet personal and customer service team sales targets.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Participate in process improvement teams.
• Maintain customer profile information.
• Provide backup for the CSR team when appropriate.
• Follow JPS procedures, guidelines, and policies.
• Learn the JPS AS400 and follow Standard Work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed