Customer Experience Analyst

Beanfield Technologies Inc.•Toronto, ON

1d•CA$22 - CA$25•Hybrid

About The Position

The Customer Service Representative reports the Manager of Customer Experience and is responsible for handling inbound calls from potential customers, identifying their needs, and recommending appropriate products or services to close the sale. Your ability to engage customers, provide excellent service, and meet sales targets will be key to your success. This role will focus on driving growth for the business but capitalizing on new opportunities as well as delivering an optimal customer experience.

Requirements

5+ years of experience in customer service.
Proven experience in a sales or customer service role, preferably in a call centre.
Strong communication and persuasion skills.
Strong problem-solving skills.
Candidates must be legally eligible to work in Canada.

Nice To Haves

Post-secondary degree or diploma
3-5 years working in a call centre sales environment
Bilingual English and French

Responsibilities

Meet and exceed daily, weekly, and monthly sales and customer retention targets.
Upsell and cross-sell additional products or services based on customer needs.
Document customer interactions, sales, retention and general inquiries accurately in tools.
Provide exceptional customer service.
Participate in regular training sessions to stay updated on product knowledge and sales techniques.
Ensures all customers’ inquiries (via email or phone) are responded to in a timely manner.
Document, track, and monitor problems to ensure resolutions are completed in a timely manner and tasks are set to the appropriate priority levels.