Analyst - Customer Experience
About The Position
The CX Analyst role is a key contributor to profitable business growth by managing customer relationships, optimizing supply chain processes, and delivering actionable insights that improve service, forecast accuracy, and product availability. This role combines hands-on customer order management with data analysis and reporting to identify improvement opportunities, streamline operations, and drive measurable supply chain performance gains. Based in Broomfield, CO, this position collaborates closely with customers, Sales, Supply Chain, and internal teams to ensure end-to-end fulfillment excellence and operational efficiency.
Requirements
- Bachelor’s Degree required, Supply Chain, Analytics, Business, or related field preferred.
- 3–5 years relevant experience in Customer Service, Supply Chain, Logistics, or Customer Collaboration roles.
- Strong understanding of supply chain processes and retail/customer fulfillment models.
- Experience with ERP systems (SAP preferred) and reporting tools such as Power BI.
- Advanced analytical and problem-solving skills with the ability to translate data into actionable insights.
- Advanced Excel proficiency (formulas, functions, pivot tables) required.
- Excellent communication skills, both written and verbal, and ability to interact with all levels of the organization.
- Self-motivated, results-oriented, and able to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail, with the ability to work under pressure to meet deadlines.
- Ability to collaborate cross-functionally to drive alignment, implement process improvements, and ensure operational excellence.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, managing the order-to-delivery process from receipt through fulfillment.
- Build strong relationships with customers and internal partners to proactively address service interruptions, product availability, and fulfillment challenges.
- Partner with Field Sales and internal teams to ensure alignment on promotions, seasonal volume changes, and new item launches.
- Investigate and resolve customer issues related to orders, transportation, credit, returns, or invoicing in a timely and efficient manner.
- Analyze customer supply chain performance, including service levels, forecast accuracy, inventory, on-time performance, and other KPIs.
- Consolidate multiple internal and external data sources to provide actionable insights for customers and internal stakeholders.
- Develop, maintain, and present customer scorecards, dashboards, and reports using Excel, Power BI, and SAP.
- Identify process gaps and improvement opportunities, using data to support decisions that drive operational efficiency and customer satisfaction.
- Collaborate cross-functionally with Supply Chain, Planning, Manufacturing, Transportation, Finance, and Sales to implement process improvements.
- Lead root-cause analyses and recommend solutions that reduce cost, improve service, and optimize productivity.
- Maintain process documentation, training materials, and standard operating procedures to ensure consistency and knowledge sharing.
- Support continuous improvement initiatives to streamline order-to-delivery processes and enhance supply chain collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
