Customer Experience Analyst
About The Position
As leaders in children’s mental health and wellness, St. Louis Children’s and KVC Health Systems Youth Mental Health Care have partnered to create one of the nation’s most innovative and transformative youth mental health and wellness campuses. The partnership includes a 77-bed acute care hospital and outpatient programs. Located on the KVC Missouri Children’s Mental Wellness Campus conveniently located in Webster Groves, Missouri, the peaceful environment and broad continuum of care allow children and families to access the appropriate level of treatment throughout their healing experience. The new campus is slated to open in late 2026. Learn more at stlouischildrenskvc.org. Join us and be a part of this journey of healing and hope for thousands of children and teens. Working remotely and using web-based technology, the Customer Experience Analyst is responsible for gathering Patient care and outcomes data through Care Calls, KVC Hospitals' EHR, and other means in order to inform best practices at all KVC Hospitals locations. This Analyst is required to organize data & present it in a way that is understandable to others. They are expected to work with other departments to develop enhanced data collection methods and monitoring systems as necessary.
Requirements
- Bachelor's Degree from an accredited college or university in data science, computer science or social services, psychology, management information systems or other related field of study is required.
- Valid driver's license and auto insurance.
- A minimum of at least one year of experience in data collection, organization and evaluation is required.
Nice To Haves
- Experience in or general knowledge of child psychiatric care system & utilizing an Electronic Health Record program is preferred.
- Detail-oriented, effective organizational skills, time management, and excellent analytical and problem-solving skills are necessary.
- Requires proficiency with Microsoft Office products.
Responsibilities
- Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status.
- Complete Care calls (discharge/aftercare communication with guardians) for all KVC Hospitals sites
- Demonstrate competence with tools and databases used by KVC Hospitals to provide adequate care for Patients
- Collect, organize, analyze & present data related to Patient care provided by KVC Hospitals as assigned
- Provide presentations via video conferencing system or in-person as needed
- Provide on-going monitoring of Patient care outcomes & report insights to applicable departments & individuals
- Participate in Performance Improvement initiatives
- Communicate Patient care & outcomes data in a concise & understandable way
- Manage data collected & inputted in Qualtrics
- Aid in the evaluation of implementation best practice
- Able to navigate challenging situations & professionally communicate with internal and external stakeholders
- Work only within the authorized schedule provided by management.
- Establish and maintain an appropriate work environment in home.
- Ensure the protection of proprietary company and Patient information accessible from home.
Benefits
- Flexibility
- Wellbeing
- Learning
- Inclusion
- Recognition
- Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
