Customer Experience Analyst

U-Haul•Phoenix, AZ

1d•Onsite

About The Position

Join the Moving Help team and play a key role in shaping an exceptional customer experience! We’re looking for a driven, energetic professional who is passionate about going above and beyond for customers every single day. In this role, you’ll thrive in a fast-paced environment where multitasking, problem-solving, and clear communication are essential. You’ll turn customer feedback into meaningful action, ensuring every interaction leaves customers feeling valued, heard, and eager to return. If you’re someone who enjoys making a real impact, solving challenges, and elevating service standards, this is your opportunity to stand out.

Requirements

Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Ability to think critically and solve problems effectively.
Comfortable working in a fast-paced, deadline-driven environment.

Nice To Haves

Experience in customer service or customer experience roles.
Familiarity with Moving Help services or similar industries.
Experience with QA monitoring, complaint resolution, or customer analytics.

Responsibilities

Analyze customer surveys and feedback to identify trends, insights, and opportunities for improvement.
Develop and implement creative, data-driven solutions to enhance customer experience.
Proactively reach out to customers with tailored resolutions based on findings.
Manage time-sensitive issues while meeting tight deadlines in a high-volume environment
Monitor and evaluate customer interactions for quality assurance (QA) purposes.
Address and resolve customer concerns with professionalism and urgency.
Review and respond to BBB complaints with well-structured, customer-focused solutions.
Lead and contribute to customer-facing projects and continuous improvement initiatives.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)