Customer Experience Analyst

Beanfield Technologies Inc. • Toronto, ON

4h • Hybrid

About The Position

The Customer Experience Analyst reports to the Manager of Customer Experience and is responsible for handling inbound calls from potential customers, identifying their needs, and recommending appropriate products or services to close the sale. Your ability to engage customers, provide excellent service, and meet sales targets will be key to your success. This role will focus on driving growth for the business but capitalizing on new opportunities as well as delivering an optimal customer experience.

Requirements

• 5+ years of experience in customer service.
• Strong communication and persuasion skills.
• Strong problem-solving skills.
• Candidates must be legally eligible to work in Canada.

Nice To Haves

• High school diploma with post-secondary degree or diploma (preferred but not required).
• 3-5 years working in a call centre sales environment (preferred but not required).
• Proven experience in a sales or customer service role, preferably in a call centre.
• Bilingual English and French considered an asset.

Responsibilities

• Meet and exceed daily, weekly, and monthly sales and customer retention targets.
• Upsell and cross-sell additional products or services based on customer needs.
• Document customer interactions, sales, retention and general inquiries accurately in tools.
• Provide exceptional customer service.
• Participate in regular training sessions to stay updated on product knowledge and sales techniques.
• Ensures all customers’ inquiries (via email or phone) are responded to in a timely manner.
• Document, track, and monitor problems to ensure resolutions are completed in a timely manner and tasks are set to the appropriate priority levels.

Benefits

• A united, values-driven culture that genuinely cares about people, collaboration, and community.
• Hybrid work model with purposeful, in-person collaboration from our vibrant Liberty Village office.
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support overall well-being.
• Five (5) additional personal care days, providing extra flexibility to recharge and take care of what matters most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED