Sr. Analyst, Customer Experience
About The Position
CVS Pharmacy, Inc., a CVS Health company, is hiring for the following role in Woonsocket, RI: Sr. Analyst, Customer Experience to deliver predictive analytics solutions to drive customer engagement, next-best-action, and improve customer experience across critical journeys. Duties include: Perform ad-hoc analyses using SQL, Tableau and Excel for multiple business units to improve customer experience; communicate with key stakeholders to determine project requirements and objectives; confer with project personnel to identify and resolve problems; responsible for delivery of predictive analytics solutions to drive behavior change and customer experience across channels; consult with business partners to understand problems and goals, understand business value, and translate into business opportunities to be captured through predictive analytics solutions; develop and use advanced algorithms and statistical predictive models to determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes; research and work with data engineering and platform architecture teams to implement new and emerging technologies that will facilitate better data integrity, reliability, and enrichment for quantitative solutions. drive experimental design of campaigns across multiple channels in partnership with marketing stakeholders; evaluate project performance for further optimization in subsequent iterations; develop and participate in presentations and consultations to business stakeholders on analytics results and solutions; and contribute subject matter expertise through interactions with team members, peers, and managers to exchange complex information related to areas of specialization. Telecommuting available. Multiple positions.
Requirements
- Master’s degree (or foreign equivalent) in Computer Science, Information Technology, Data Science, Business Analytics, Engineering, or a related field.
- Requires completion of a university-level course, research project, internship, or thesis in each of the following:
- Java, Python, or Node.js
- XML, JSON, HTML, CSS, or JavaScript
- Agile methodologies or SAFe Software Development Principles
- Cloud technologies: AWS or GCP
- Hadoop and Hive
- R
- Objected-oriented JavaScript
- Machine learning, statistical analysis, or predictive modeling
- NLP (Scikit-Learn, SpaCity, Pytorch, or Spark NLP)
- Java, Python, Hive, Cassandra, Pig, MySQL or NoSQL
- Large-scale applications development, data science, or data analytics projects
- Data analytics on large data sets in healthcare, business, or retail sector
- Designing data models and solutions for analytical and reporting use cases
- Quantitative analysis techniques, including clustering, regression, and pattern recognition
- End-to-end data science lifecycle/workflow
Responsibilities
- Perform ad-hoc analyses using SQL, Tableau and Excel for multiple business units to improve customer experience
- Communicate with key stakeholders to determine project requirements and objectives
- Confer with project personnel to identify and resolve problems
- Responsible for delivery of predictive analytics solutions to drive behavior change and customer experience across channels
- Consult with business partners to understand problems and goals, understand business value, and translate into business opportunities to be captured through predictive analytics solutions
- Develop and use advanced algorithms and statistical predictive models to determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes
- Research and work with data engineering and platform architecture teams to implement new and emerging technologies that will facilitate better data integrity, reliability, and enrichment for quantitative solutions
- Drive experimental design of campaigns across multiple channels in partnership with marketing stakeholders
- Evaluate project performance for further optimization in subsequent iterations
- Develop and participate in presentations and consultations to business stakeholders on analytics results and solutions
- Contribute subject matter expertise through interactions with team members, peers, and managers to exchange complex information related to areas of specialization
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- CVS Health bonus, commission or short-term incentive program
- equity award program
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- fully-paid term life insurance plan
- short-term and long term disability benefits
- education assistance
- free development courses
- CVS store discount
- discount programs with participating partners
- Paid Time Off (“PTO”)
- vacation pay
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
