Customer Service Representative - Challenger (Cambridge)

Challenger Motor Freight Inc. • Cambridge, ON

4d • CA$45,000 - CA$45,000 • Onsite

About The Position

Challenger Motor Freight is seeking a Customer Service Representative to join their team. This role is the primary point of contact for customers, managing the entire lifecycle of a customer's freight from booking to successful delivery. The representative will also collaborate with internal teams to ensure seamless service. This is an opportunity to contribute to the success of customers, operations, and the wider Fastfrate Group within a supportive environment that values collaboration, problem-solving, and continuous learning.

Requirements

• Minimum 2 years’ experience in a corporate customer service
• High School Diploma or GED
• Strong computer skills
• Excellent communication skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously
• Creative and effective problem-solving ability
• Well-organized, enthusiastic, professional and a positive team member
• Commitment to customer satisfaction and customer focused mentality

Nice To Haves

• Post-Secondary Degree or Diploma
• Experience in the transportation industry

Responsibilities

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquire on rates and capacity
• Answer incoming calls and transfer appropriately
• Data enter orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads
• Maintain customer profiles and ensure all special requirements are noted in profile and the order

Benefits

• Group benefits
• Company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED