Customer service Representative

GEA•Janesville, WI

12d•Onsite

About The Position

If you’re driven by customer satisfaction and enjoy working in a team-focused, collaborative setting, this role offers an exciting opportunity to grow with GEA while playing a key role in delivering first-class service to our customers. Apply today and be part of a company that is shaping the future of industrial equipment solutions

Requirements

3-5 years of experience in customer support roles, preferably within a B2B environment, order processing, or inside sales to industrial customers.
Strong ability to read and interpret customer requests accurately.
Proven proficiency in SAP, CRM systems, and Microsoft Office.
Must have the ability to quickly learn new software tools.
Excellent multitasking skills with the ability to work under pressure in a fast-paced service environment.
Self-motivated, detail-oriented, and highly organized, with the ability to work both independently and as part of a team.
Strong communication skills, both verbal and written.
Ability to type part numbers efficiently and enter data accurately into software systems.

Nice To Haves

Experience working with OEM factories and industrial suppliers is desirable.

Responsibilities

Manage incoming customer requests for GEA equipment, including spare parts and routing to the appropriate personnel.
Handle shared inbox customer requests and respond to inquiries via email, phone, and portals in a timely and professional manner.
Create and communicate offers efficiently using CRM/ERP (SAP) systems.
Process orders, returns, and warranties while ensuring accuracy and attention to detail.
Set up customer accounts and enter customer information into CRM, collaborating with the shared service center as needed.
Interface with the parts warehouse and GEA factories for order fulfillment, including expediting urgent requests.
Keep customers informed of order status changes that may impact delivery expectations.
Collaborate across departments such as purchasing, logistics, accounting, and sales to provide timely resolutions.
Balance multiple tasks and priorities, ensuring top-level service and response times.
Perform additional tasks and assignments as directed by the department manager.