Sr. Agent Carrier Specialist - Challenger (Cambridge)

Challenger Motor Freight Inc.•Cambridge, ON

10d•CA$50,000 - CA$59,999•Onsite

About The Position

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. This role is an opportunity to join a team where your work truly makes an impact, contributing directly to the success of customers, operations, and the Fastfrate Group. The Agent Carrier Specialist supports Challenger’s freight agents by sourcing, developing, and managing high-quality carrier relationships, focusing on carrier procurement, rate negotiation, capacity planning, and service execution. The role ensures loads are covered with reliable carriers at competitive rates while maintaining strong communication and operational accuracy.

Requirements

4+ years’ prior work experience in freight brokerage operations.
Strong carrier relationships, understanding of carrier markets, rate structures, and freight operations
Experience or knowledge of supply chain management, logistics and/or the transportation industry
Excellent negotiation abilities with a proven track record of securing competitive rates.
Strong communication, relationship-building, and problem-solving skills.
Ability to prioritize, multitask, and work in a fast-paced freight environment.
Comfortable using TMS platforms, load boards, and transportation technology
Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
Strong computer skills
Ability to work independently on projects
Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines
Strong verbal communication skills, relationship building and interpersonal skills
Active listening
Professional writing, editing and proofreading skills
Strong customer service focus
Ability to exercise tact and judgment in managing a diversity of internal and external contacts
Proactive attitude and takes initiative
Well-organized, enthusiastic, creative, professional and a positive team member

Responsibilities

Identify, vet, and onboard new carriers aligned with customer needs and lane requirements.
Build and maintain a strong carrier network through daily outreach, relationship development, and proactive communication.
Research market conditions, capacity trends, and pricing to support competitive quoting and load coverage.
Negotiate rates with carriers to achieve optimal margins while maintaining service quality.
Provide accurate, market-based pricing to agents to support quoting and customer bids.
Track and report on rate trends and market shifts that may impact agent margins or carrier availability.
Secure capacity for agent loads in accordance with service expectations and customer requirements.
Communicate pickup and delivery information, verify carrier availability, and confirm all load details.
Ensure carriers receive complete, accurate documentation, instructions, and updates.
Act as the main point of contact for assigned carriers, building long-term partnerships and ensuring consistent, high-quality service.
Conduct proactive check-ins to maintain reliable coverage, service levels, and carrier loyalty.
Assist in resolving carrier issues, service failures, or disputes in a timely and professional manner.
Ensure all carriers meet Challenger’s safety, insurance, and compliance standards before onboarding.
Maintain accurate carrier profiles, certificates, and documents in compliance systems.
Monitor carrier performance and escalate concerns when needed.
Support agents by providing carrier options, rate guidance, and market insights.
Update internal systems with load details, carrier confirmations, and operational milestones.
Assist with problem resolution, tracking updates, and delivery confirmations as needed.
Provide coverage for Agent Support and Carrier Set Up when required.