Customer Service Representative Wheeling, WV

BearCom • Wheeling, WV

7d • Onsite

About The Position

BearCom is seeking a Customer Service Representative to provide quality and efficient service to external and internal customers. The role serves as a centralized point of contact for customers, with the goal of improving satisfaction and generating more business. It involves handling customer communications, supporting orders and shipments, troubleshooting issues, and coordinating with other departments. The position is based in Wheeling, West Virginia, and reports directly to the General Manager. The required schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• PC literacy and familiarity with the Internet.
• Ability to interpret policies and procedures.
• Good aptitude for solving customer service issues.
• Professional telephone procedures and email correspondence skills.
• Ability to work as a team player and build rapport with the Support Service team, sales representatives, and Operations team members.
• Ability to multitask.
• Enthusiasm for customer service and understanding of the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Availability to work Monday through Friday, 8 a.m. to 5 p.m.

Responsibilities

• Answer and respond to incoming customer calls and inquiries.
• Respond to customer correspondence received by email or fax.
• Verify the accuracy of packing slips for orders being processed.
• Check that products pulled for orders match the customers’ orders.
• Assist customers and troubleshoot questions, issues, complaints, and inquiries related to products and services, repairs, and order status.
• Research and work with various departments to resolve customer problems.
• Handle shipping and track customer shipments, working with multiple carriers by phone, internet, and other means.
• Perform general office duties as required, potentially including receptionist duties, order entry, collections, and quality-control checks.
• Participate in special projects related to the department when requested.

Benefits

• Extensive on-the-job training.
• Coverage of fees associated with most professional certifications.
• Highly competitive compensation.
• Medical, dental, and vision insurance.
• Company-paid life and short- and long-term disability insurance.
• Paid holidays.
• Generous paid time off.
• Matching 401(k) plan.
• Employee referral bonus.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed