Customer Service Representative & Junior Sales

Best Cheer Stone•San Diego, CA

2d•$19 - $22

About The Position

The Customer Service Representative attracts potential customers by answering questions about products and services, supporting the reception area and sales team, assisting showroom visitors, and recommending information about additional products and services. The role processes orders, prepares correspondence, and fulfills customer needs to support customer satisfaction. It also provides sales representatives with operational and customer support, including during customer visits, and handles a broad range of order, account, telephone, reception, and showroom responsibilities.

Requirements

Excellent oral and written English communication skills.
Ability to provide a high level of customer service.
Good organizational skills.
Proven ability to handle multiple tasks at once.
Experience using PCs and navigating a multi-window-based environment.
Intermediate skills in MS Outlook, Word, and Excel.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Support sales representatives as needed, including when they are visiting customers.
Assist with photographing products and sending images to sales representatives or customers by email or text.
Assist with tagging materials in the warehouse and overstock areas.
Generate orders for items such as sinks, faucets, extra backsplashes, prefabricated products, and slabs.
Cancel orders and assist with order placement, refunds, and exchanges.
Generate New Hampshire transfers and outsourced vendor purchase orders, such as for shower doors and tile.
Service VIP accounts by updating accounts, following up, and generating orders.
Collect payment information and pertinent customer information, including addresses and phone numbers.
Assist at the reception desk and provide coverage throughout the day, including during breaks and lunch.
Greet customers and determine their reason for calling or visiting.
Manage a large volume of incoming calls and contact customers to verify account information.
Maintain customer accounts by updating existing account details.
Assist customers in the showroom.
Resolve product or service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections or adjustments, and following up.
Identify and assess customer needs and provide accurate, valid, and complete information using appropriate methods and tools.
Handle complaints, provide appropriate solutions or alternatives within time limits, and follow up to ensure resolution.
Build trusting customer relationships through open and interactive communication, and make extra efforts to engage customers.
Follow communication procedures, guidelines, and policies.
Advise customers about company information, warranties, and terms of sale.
Inform customers about deals and promotions, and sell products and services.
Contribute to team efforts and perform other assigned tasks.