Customer Service Representative - Mortgage Experience REQUIRED

loanDepot • Plano, TX

5d • Hybrid

About The Position

Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Manages and effectively responds to emails/voicemails received from both internal and external customers.

Requirements

• Minimum of 1 year experience in mortgage servicing.
• Excellent communication skills—both verbal and written.
• High School Diploma or equivalent required.
• Candidate must be open to a future hybrid model.

Nice To Haves

• Spanish speaking highly preferred.
• Black Knight MSP & Collections experience a plus.

Responsibilities

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquires.
• Technologically savvy & demonstrates ability to work in several systems at the same time.
• Performs other duties and projects as assigned.

Benefits

• Medical/Dental/Vision
• Wellness program to support both mental and physical health.
• Extensive internal growth and professional development opportunities including tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED