Mortgage Customer Service Representative

TEKsystems•Troy, NY

1d•$17 - $19•Hybrid

About The Position

This role involves handling inbound calls related to mortgage servicing questions, including those from borrowers, insurance agents, and financial institutions. The primary focus will be on payment and coverage inquiries, particularly concerning homeowners insurance. The representative will need to multitask between various systems to research and document calls, responding quickly and accurately to meet internal and external standards. Strong problem-solving and professional communication skills are essential.

Requirements

At least 1 year of RECENT customer service experience (call center experience preferred; front desk/admin experience considered, but not retail or food service).
Efficient in using a Windows PC computer and navigating software systems.
Typing speed of at least 35 WPM.
Good verbal and written communication skills.
Reliable internet connection for remote training and work.
Reliable transportation.

Nice To Haves

2+ years of call center experience.
Insurance or mortgage background.

Responsibilities

Handle 45-60 inbound calls per day, with an average call duration of 11-14 minutes.
Address inbound calls pertaining to mortgage servicing questions.
Respond to inquiries from borrowers, insurance agents, and financial institutions regarding homeowners insurance, payment, and coverage.
Multitask between various systems to research and document phone calls.
Respond quickly and accurately to ensure internal and external standards are met.
Utilize problem-solving and resolution skills.
Handle all calls in a professional manner.