Customer Service Representative (Vaccination Required)

LAZ Parking Texas • Houston, TX

4d • Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires a charismatic, energetic, and responsible individual who can remain calm under pressure and work independently or as part of a team. The representative will be responsible for greeting patrons, managing traffic flow, resolving customer issues, and maintaining the appearance and functionality of the work area. This is a full-time, non-exempt position.

Requirements

• Strong customer service experience.
• Ability to handle challenging and at times, emotionally charged, situations.
• Ability to speak, read, write, and comprehend the English language.
• Dependable, reliable, and accountable for all actions and/or non-actions.
• Be reliable in handling and returning company equipment in the course of your work.
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• COVID-19 vaccination required.
• Additional Vaccinations Required: Varicella (chicken pox), TDAP (tetanus), MMR (measles) & Flu.

Nice To Haves

• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
• High school diploma or GED preferred but not required.
• Team player who can not only follow the requisites of the location but can help motivate your team.

Responsibilities

• Greet patrons as they enter and exit locations.
• Be attentive to the ebb and flow of daily traffic patterns.
• Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, and lanes, and help direct traffic in a safety-oriented manner.
• Be prepared to close lanes of traffic due to issues and effectively communicate to the team issue while staying attentive to traffic issues until the issue is resolved.
• Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and a can-do attitude.
• Submit general reporting of maintenance issues in locations.
• Take ownership of the location where you are working.
• Take pride in the appearance and functioning of grounds and equipment and report issues.
• Work as a team and communicate issues and needs in a timely, consistent, and professional manner.
• Fill out and return all required, completed, detailed documentation for the hours worked.
• Complete other related duties as assigned.

Benefits

• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED