Customer Service Representative

Charlie's Produce • Seattle, WA

13h • $22 - $27

About The Position

Charlie's Produce is an employee-owned produce wholesaler serving communities with fresh produce. Customer Service Representatives handle customer complaints, process orders, and provide information about the company's products and services. They work daily with the Operations Support and Transportation departments to address customer needs, and partner with the sales team to meet and exceed customer service expectations.

The schedule consists of five 8-hour shifts per week, with weekends and holidays required. Start and end times fall between 7:00 a.m. and 6:00 p.m.; the schedule changes with business needs every 4–5 months. This is a safety-sensitive position. The listed pay range is $22.14–$26.82 per hour, with a potential performance-based raise after 90 days and a yearly review with the possibility of an increase based on performance and tenure.

Requirements

• Experience with Microsoft Office, especially Outlook and Excel.
• Flexible working schedule.
• Previous experience providing customer service by phone and email.
• Previous experience with internal chat-based programs.
• Ability to multitask while recording accurate information.
• Detail-oriented.

Nice To Haves

• Knowledge of Ten Key by touch.
• Previous experience working with AS400.
• Bilingual ability, particularly in Spanish.
• Previous knowledge of the produce industry and produce varieties.

Responsibilities

• Provide timely and accurate information in response to customer inquiries about order status and product details.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide the company with timely feedback about service failures or customer concerns.
• Partner with the sales team to meet and exceed customer service expectations.
• Work closely with the Operations Support and Transportation departments to address customer needs.

Benefits

• Medical, dental, and vision coverage beginning the first of the month following hire.
• Employee Stock Ownership Plan (ESOP) and 401(k) retirement savings plan.
• Paid vacation and company holidays.
• State sick leave benefits.
• 100% prepaid college tuition for employees and their eligible dependents.
• Employee Assistance Program (EAP).
• Opportunities for career development and advancement.
• Potential 90-day performance-based raise.
• Yearly review with possibility of an increase based on performance and tenure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed