Customer Service Representative (CSR)

Cypress Bank SSB • Pittsburg, TX

1d • Onsite

About The Position

The Customer Service Representative (CSR) will be responsible for meeting and greeting customers, opening and processing new accounts, assisting customers with online banking, cross-selling bank services and products, and researching and answering customer inquiries. This role also involves processing customer check orders, assisting with telephone calls, researching and resolving customer issues, performing safe deposit box services, redeeming U.S. savings bonds, processing collection items, receiving and entering customer wires, and assisting customers with debit card inquiries. Additionally, the CSR will participate in training and perform other assigned duties.

Requirements

• High school diploma or equivalent preferred.
• One year's banking experience, preferably as CSR.
• Bilingual preferred.
• Understanding responsibilities under the Bank Secrecy Act
• Interpersonal skills to represent the Bank positively with customers and other employees.
• Ability to maintain confidentiality of Bank records and customer transactions.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Meet and greet customers.
• Open and process new accounts, including DDA, savings and certificates of deposit.
• Follow procedures prescribed in the Bank's Customer Identification Program.
• Assist customers with online banking needs, such as initial set-up and troubleshooting.
• Cross-sell the Bank's services and products.
• Research and answer customer inquiries; quote products and rates.
• Process customer check orders.
• Assist in answering the telephone and transferring calls to the appropriate personnel.
• Research, verify account information, and resolve problems for customers as necessary.
• Perform safe deposit box services.
• Redeem U.S. savings bonds.
• Process collection items.
• Receive and enter customer wires.
• Assist customers with debit cards: ordering, re-ordering, and reporting as lost/stolen.
• Participate in initial and periodic training.
• Perform other duties, as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED