Customer Service Representative (Mid Shift)

Morris-Jenkins•Charlotte, NC

8d•$19 - $20

About The Position

Morris-Jenkins is hiring a Customer Service Representative to assist customers seeking help with home maintenance and emergencies. The representative serves as an initial point of contact, communicates that help is on the way, educates customers about products and services, records orders and changes in tracking software, and collaborates with other departments to provide a positive customer experience. The position is described as conversational rather than script-driven. Training is Monday through Friday, 8:00 a.m. to 4:30 p.m. After training, the scheduled shift is 9:30 a.m. to 8:00 p.m., four days per week, with rotating weekends. Weekend and some holiday hours may be required as needed, and schedules are provided in advance. Pay is $19 per hour during training and $20 per hour after moving to the regular shift. The role requires reliable attendance and flexible schedule availability. Work involves extended periods in a stationary position, frequent use of a computer, phone, and other office equipment, and communicating with customers while completing tasks. The work environment generally has moderate noise, and customer information must be kept confidential.

Requirements

At least one year of customer service experience.
Excellent interpersonal and verbal and written communication skills.
Exceptional time management and the ability to organize and manage multiple tasks and screens.
Competency in a Windows-based PC environment, keyboarding, internet use, and automated systems.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Keyboarding proficiency of at least 50 words per minute.
Alignment with and commitment to company values of honesty, integrity, fairness, and respect.
Reliable attendance and flexible schedule availability.
Ability to remain in a stationary position for more than 90% of the shift and constantly operate a computer, phone, and other office equipment.

Nice To Haves

High school diploma or GED.
Prior sales experience.
Bilingual ability.
Service Titan experience.

Responsibilities

Assist customers who call for maintenance or emergency service and let them know help is on the way.
Educate customers about the company's products and services so they can make informed decisions.
Record customer orders and changes using tracking software.
Work with other departments to provide customers with a positive experience.
Communicate with customers, de-escalate calls, and complete tasks while speaking with customers.
Maintain confidentiality of customer information.