Customer Service Representative- 1st Shift

Operations Opportunities with ODW Logistics • Byhalia, MS

3d

About The Position

The Customer Service Representative (CSR) handles administrative duties related to receiving, storing, maintaining, shipping, and invoicing customer inventory. The CSR works directly with warehouse leadership, employees, and customers. The role supports customer service and warehouse operations by managing transactions and documentation, monitoring inventory issues, resolving discrepancies, and completing customer reports.

Requirements

• 1–2+ years of customer service or related experience preferred.
• High school diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry, and internet applications preferred.
• Previous experience with a Warehouse Management System (AS400) preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.
• Patience and adaptability.
• Conflict resolution and technical proficiency.
• Problem-solving and time management skills.
• Ability to hear, read and comprehend, write, and communicate.
• Ability to continuously sit, type, and perform repetitive wrist motion.
• Ability to occasionally stand, walk, bend, squat/kneel, twist/turn, or reach.
• Ability to focus, with or without corrective lenses, to see close and distant and have depth perception capabilities.

Nice To Haves

• 1–2+ years of customer service or related experience.
• High school diploma or equivalent education/work experience.
• Proficiency in Microsoft Office tools, data entry, and internet applications.
• Previous experience with a Warehouse Management System (AS400).

Responsibilities

• Process and monitor shipping and receiving transactions and documentation, including receipts, bills of lading, orders, and shipment confirmations.
• Communicate effectively with transportation, OFR, management, coworkers, and customers by phone, email, and face-to-face interaction.
• Manage customer information using a Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold products, notify vendors, and work with OFRs.
• Collaborate with customers on their needs, including workflow organization, prompt response timeframes, long-term relationship building, and mutually beneficial outcomes.
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED