Customer Service Representative

Jim s Formal Wear • Colonial Heights, VA

13d • $16 - $17 • Onsite

About The Position

Every day, millions of people celebrate life's biggest moments—weddings, proms, galas, and special occasions. At Jim's Formal Wear, you'll play an important role in making those memories unforgettable by delivering exceptional service and support to customers across the country. We're looking for a friendly, detail-oriented Customer Service Representative to join our team. Since 1964, Jim's Formal Wear has built a reputation for outstanding customer service, quality products, and a commitment to excellence. Located just 40 miles east of St. Louis, our headquarters supports nearly 5,000 retail partners through a network of distribution centers and regional hubs across the United States. At Jim's Formal Wear, you're more than an employee—you become an employee-owner. Through our Employee Stock Ownership Plan (ESOP), every eligible team member has the opportunity to share in the company's success and help shape its future. When we succeed together, everyone benefits.

Requirements

• 1–3 years of experience in customer service, retail, hospitality, or a call center environment
• Strong written and verbal communication skills
• Comfortable using computers, data entry systems, and standard office software
• Excellent phone and chat etiquette with a customer-first mindset
• Ability to stay organized and positive while managing multiple priorities
• Availability to work on-site 32–40 hours per week, including some evenings, Saturdays, and seasonal overtime

Nice To Haves

• Bilingual (English and Spanish) is a plus
• Experience in the formalwear or apparel industry is a plus

Responsibilities

• Assisting customers by phone, email, and chat with orders, returns, billing questions, and product inquiries
• Providing guidance on styles, sizing, and formalwear options
• Accurately documenting customer interactions and order details
• Maintaining high standards of service and professionalism in a fast-paced environment
• Supporting additional office and administrative tasks as needed

Benefits

• Competitive pay
• Comprehensive benefits package
• Flexible scheduling
• Supportive, team-oriented culture
• Employee ownership through our ESOP
• The opportunity to help create unforgettable experiences for customers every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed