Customer Service Representative

CCL Label•Hermitage, PA

17d•Onsite

About The Position

Responsible for managing all customer orders from receipt of the Purchase Order to shipment of the product. Track customer orders to ensure we meet on-time delivery by following through with gathering specification details, proper artwork set up and processing, order entry and maintenance, scheduling/production, and arranging shipment. Communicate internally any issues with meeting customer requirements. Effectively communicate with the customer to build a good relationship and develop a 100% on-time service level.

Requirements

Organizational Skills
Attention to detail
Ability to multi-task
Ability to be proactive and follow up on open items to avoid issues down the road.
Ability to effectively communicate via telephone, email, and personal meetings.
Ability to work in a very fast-paced and high-maintenance environment.
Fast learner
Adaptable to change.
Proficient with the use of Microsoft Office (especially Outlook and Excel).

Nice To Haves

AS-400 experience is preferred.

Responsibilities

Receive initial sales calls and/or emails from current customers.
Receive, process, and maintain customer orders and change orders.
Maintain order by obtaining approved specifications of the product.
Manage the artwork from initial receipt, pre-flight, and track the approval process.
Track the process of color standards to ensure we are ready for production by getting approvals in time.
Update the customer on the status of their PO’s: confirm PO’s pricing and delivery by email, log onto the customer SAP portal, and/or by sending weekly Open Orders Status Reports developed in Microsoft Excel.
Advise customers of expected shipping/delivery timing, anticipated delays and any additional information that would be necessary to keep a great level of customer service with the account.
Process and follow up on sample requests.
Maintain customer PO files.
Respond to customer inquiries and problem solving in a professional and effective manner.
Work with the customer to arrange shipment of their orders.