Customer Service Representative

Terex Corporation•Louisville, KY

1d•Onsite

About The Position

Terex is seeking a skilled and dedicated Customer Service Representative to support its worldwide dealer network by handling orders, enquiries, and other business requirements. The position provides customer solutions and service through professional communication, accurate order processing, and coordination with internal departments and external suppliers. The role requires diligence, perseverance, a strong work ethic, and a willingness to follow established processes. It is an in-office position at the Blankenbaker office location and is not hybrid. The CSR works with dealer orders and parts Helpdesk tickets, responds to pricing and availability enquiries, participates in customer service calls, and monitors orders through fulfilment. The position is part of a team and calls for adaptability in a changing environment, strong organization and communication, and a customer-focused approach. Terex describes its workplace as inclusive and safety-focused, guided by its values of Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.

Requirements

High School Diploma or GED required; an equivalent combination of education and experience providing the necessary knowledge, skills, and abilities will be considered.
Proficiency in Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint.
Three or more years of experience in a customer service and team-oriented environment; preference for specialized call center experience focused on prompt, accurate responses.
Self-motivated and ambitious, with the ability to work within a team and in a fluid environment with changing priorities.
Strong time-management skills and a customer-focused, action- and goal-oriented approach.
Clear verbal and written communication, patience, attentiveness, and excellent listening skills.
Integrity, honesty, trustworthiness, and strong problem-solving abilities.
Adaptability to new technologies and business systems, and a proactive approach to identifying and resolving issues.
Ability to follow processes without shortcuts.

Nice To Haves

Experience in a busy office environment.
Ability to meet deadlines.
Excellent organizational skills and ability to prioritize workload using own initiative.
Excellent telephone manner.
Experience using ERP or CRM systems.

Responsibilities

Provide a world-class level of customer service and effective customer solutions.
Manage dealer orders and parts Helpdesk tickets.
Address pricing and availability enquiries.
Liaise with internal departments and external suppliers.
Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
Participate in customer service calls and identify areas for improvement.
Work as part of a team.
Process sales orders, returns, and service requests accurately and efficiently.
Monitor open orders and follow up on pending items to ensure timely fulfilment.