Customer Service Rep(09189) - 113 Radio City Dr.

Domino's Franchise • Pekin, IL

1d • Onsite

About The Position

Join the team at the Pekin, United States location as a Customer Service Representative. This fast-paced, customer-facing role handles incoming calls and orders, processes payments, responds to customer inquiries and concerns, and supports smooth daily operations. The representative prepares products to company and customer specifications, maintains an organized work area, restocks supplies, and assists with inventory. The role requires flexibility as priorities and customer needs change, and includes standing for extended periods and lifting items weighing up to 25 lbs.

Requirements

• Excellent communication skills and the ability to interact professionally and courteously with customers and team members.
• Strong attention to detail and ability to follow directions accurately.
• Basic math skills for cash transactions and order calculations.
• Ability to multitask and work efficiently in a fast-paced, dynamic environment.
• Positive attitude, friendly demeanor, and enthusiasm for helping others.
• Collaborative team approach and willingness to support colleagues.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Reliability, punctuality, and strong organizational skills.
• Problem-solving ability and patience when handling customer concerns.

Nice To Haves

• Previous customer service experience in a retail or food service environment.
• Food handling or food service experience.
• Experience working in a high-volume, customer-facing role.
• Familiarity with point-of-sale (POS) systems or cash handling procedures.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone.
• Process cash and credit card transactions accurately.
• Address customer inquiries and resolve concerns to create a positive customer experience.
• Collaborate with team members during peak periods and support colleagues as needed.
• Maintain a clean, organized work area and follow company standards and safety protocols.
• Prepare products according to company specifications and customer requirements.
• Assist with operational tasks, including restocking supplies and maintaining inventory.
• Lift and move items weighing up to 25 lbs. as required.
• Adapt to changing priorities and customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed