Assistant Manager(09189) - 113 Radio City Dr.

Domino's Franchise•Pekin, IL

1d•Onsite

About The Position

The Assistant Manager leads shift operations and supports operational excellence, team performance, and customer satisfaction at the Pekin location. The role includes supervising, training, and motivating staff; handling customer interactions and concerns; managing cash and financial accuracy; answering phones and taking orders; overseeing inventory, stock rotation, and store cleanliness; scheduling shifts; and communicating with upper management and team members. The Assistant Manager also makes decisions under pressure, provides employee feedback and development support, and performs general store maintenance. Staff teams during a shift may range from 3 to 30 people. The stores operate every day of the year, including weekends and holidays, and the schedule is described as flexible, with availability needed when the team most needs support.

Requirements

Experience leading a team; the role manages a shift staff of 3 to 30 people.
Strong math, problem-solving, and financial skills.
Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Diligent, responsible, organized approach and attention to detail.
Customer-service proficiency and commitment to customer satisfaction.
Experience in shift management, scheduling, and operational oversight.
Ability to handle cash, reconcile registers, and manage financial transactions accurately.
Ability to lift up to 25 pounds regularly and stand for extended periods.
Conflict-resolution and decision-making abilities in high-pressure situations.
Ability to collaborate in a team-oriented environment.
Time-management and multitasking skills.
Positive attitude, resilience, and flexibility in adapting to changing business needs.
Clean driving record and ability to pass a Motor Vehicle Record check.
Access to a reliable, insured vehicle and a valid driver's license.
At least 18 years old.
Willingness to work weekends and holidays as needed.

Nice To Haves

Knowledge of store operations, inventory management, and the food-service industry.

Responsibilities

Lead and manage shift operations, ensuring smooth daily functioning and adherence to company standards.
Supervise, train, motivate, and support team members, fostering an inclusive and collaborative work environment.
Interact professionally with customers and employees and resolve concerns with empathy and transparency.
Handle cash, reconcile registers, and ensure accurate financial transactions.
Answer phones, take orders, and provide outstanding customer service.
Manage inventory and stock rotation, and maintain store cleanliness and operational efficiency.
Make decisions under pressure using analytical thinking and problem-solving skills.
Schedule staff shifts and manage time to optimize team productivity.
Perform general store maintenance and physical tasks, including lifting up to 25 pounds.
Communicate performance, goals, and operational challenges to upper management and team members.
Implement training programs and provide constructive feedback to support employee development.
Model punctuality, a positive attitude, and high standards for customer and coworker interactions and appearance.