Customer Service Rep(08508) - 2272 Michelson Dr.

Domino's Franchise • Irvine, CA

15h • Onsite

About The Position

The Customer Service Rep serves as a connection between Domino’s and its customers, providing friendly, efficient service and helping ensure customers receive the orders they want. The role includes taking orders in person and by telephone, explaining side orders and current store offers, and resolving service issues. Team members may assist with other store duties, including cooking and cleaning, as needed.

General store duties include operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory and completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. Advancement opportunities may include assistant manager, general manager, franchisee, or Manager of Corporate Operations.

The work involves standing for most tasks, walking short distances, occasional sitting for paperwork, and handling deliveries and store supplies. Conditions may include temperature changes, cold and hot work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Physical activities include lifting, carrying, pushing and pulling trays, occasional climbing, repeated bending, occasional crouching, continuous reaching, and frequent hand use.

Requirements

• No prior experience is necessary; full training is provided.
• Must be able to pass a pre-employment criminal background check.
• Ability to understand and provide correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
• Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills sufficient to take and process orders.
• Eye-hand coordination and ability to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and frequent hand use.

Nice To Haves

• Experience working in a pizza franchise environment is highly desirable.

Responsibilities

• Answer the telephone politely and positively.
• Take customer orders in person and by telephone.
• Offer side orders and inform customers about current store offers to help ensure their orders are complete.
• Handle customer service issues efficiently to promote customer satisfaction.
• Assist with other store duties as required, such as cooking and cleaning.
• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed