Customer Service Rep - Banking (On-Site)
About The Position
The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Military veterans are encouraged to apply. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
Requirements
- 18 years of age with a High School diploma/GED
- 1 year of customer service experience required
- Able to speak, write and understand English which will be confirmed by an assessment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Proficiency in fast-paced multi-tasking
- Operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Nice To Haves
- Experience in contact center is a plus.
Responsibilities
- Engages with customers through inbound and outbound calls and/or online channels.
- Delivers exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services.
- Utilizes multiple systems on a PC throughout the day to day.
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- Registered retirement savings plan
- Paid time off and holidays
- Paid training days
- 4 weeks of paid training
- Full medical, dental, life insurance
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- DailyPay enrollment option to access pay "early," when you want it
- Lucrative employee referral bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
