Customer Service / Inside Sales Rep (On-Site)
About The Position
The Customer Service / Inside Sales Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Requirements
- 1 year of customer service and sales experience (Retail, Restaurant, and or Call Centre experience) is beneficial
- A High School Diploma (or equivalent)
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Computer proficiency (including knowledge of windows-based applications)
- The flexibility to work a minimum of a 40-hour work week.
Responsibilities
- Handle inbound calls focusing on customer retention
- Explain products and/or services to up sell and cross sell to new and current customers
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain basic knowledge of client products and services
- Assist in correcting billing concerns.
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
