Customer Service Dutch speaker - 100% Remote
AUTO1 Group
•Remote
About The Position
Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding. Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality.
Requirements
- At least 1 year of experience in customer service or customer relating sectors
- Very good written and spoken Dutch language skills
- Excellent communication skills, accurate, customer oriented, friendly with a professional empathy
Nice To Haves
- Bachelor’s Degree
- Interest in the automotive sector
Responsibilities
- An attractive mix of in- & outbound calls for appointment coordination and planning
- Customer preparation for their appointment in one of our 24 NL branches
- Actively engaged in improving our customer satisfaction
- Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
- Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint
Benefits
- Hybrid or remote work
- A warm team atmosphere and fun team events
- Private health insurance via medicover
- Inclusive and respectful multicultural work environment
- Personal development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
